AWAH Z2‑A Safety Warning & Service Notice
⚠️SAFETY WARNING AND SERVICE NOTICE⚠️
AWAH Z2‑A Drill Powered Pulley
Dear Customers,
We have received reports that the movable panel of the Z2‑A may open unintentionally. Rope detachment can lead to serious injury, fatality or property damage.
Figure 1 Schematic of unintended opening of Z2‑A movable panel
Quality Root Cause: The movable panel of the Z2‑A may unlock unexpectedly under heavy impact. The risk rises significantly when the rope diameter exceeds 11 mm. The plate may also open if the release button is pressed or jammed by foreign objects.
Affected Scope: All AWAH Z2‑A Drill Powered Pulleys. Serial number range: 25G0501XXXX‑26E0901XXXX.
Safety Hazard: If the movable panel opens accidentally, the rope is very likely to come out. Without a backup fall protection system (the housing and manual explicitly warn users that must be used with a backup system), this can result in fatal falls or drowning.
Solution: Stop using the unit immediately and contact us following the procedure below to receive a free replacement friction hook. This part adds an extra locking function to the movable panel and eliminates the hazard.
Figure 2 Left: New friction hook; Right: Old friction hook
Figure 3 Left: New friction hook installed; Right: Old friction hook installed
Service Procedure:
Video 1 Z2‑A Friction Hook Replacement Guide(Click here to view the video)
Ⅰ. Customers in Chinese Mainland (including Hong Kong, Macao; excluding Taiwan)
Register your product serial number on the WeChat official account “高新匠”. Select the serial number of this unit, submit a service order, add a remark “寄摩擦钩” and save. We will ship the friction hook free of charge to the contact information you provided for self‑installation.
If serial number registration fails, contact support agent Xiao Xin, WeChat ID: awah_xin (long‑press QR code to add contact).
Ⅱ. Customers outside Chinese Mainland (including Taiwan)
Please contact your local authorized distributor for after‑sales support.
Note: If your local distributor has changed, reach out to the latest authorized distributor. distributor contact information can be found at www.awah.cn.
If purchased from an unauthorized reseller, email us at info@awah.cn. You are responsible for freight, import duties and customs clearance. We ship via DHL, FedEx or UPS.
Ⅲ. FAQs
1. Where can I find the serial number?
It is an 11‑character code printed on the body or the back of the movable panel. Example: 25A0801XXXX‑XXXX (the last four characters after hyphen are verification code for authenticity check).
Characters 1–2: Production year;
Character 3: Production month (refer to Alphabet‑Month Table);
Characters 4–5: Production day (1–31);
Characters 6–7: Batch code of the day (01–99 / AA–ZZ);
Last four characters: Individual unit number (0001–9999).
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| A | B | C | D | E | F | G | H | J | K | L | M |
Table 1 Alphabet‑Month Reference Table
2. Does this inspection apply to AWAH Z2‑A units with different colors or marking text?
Yes.
3. Does this inspection apply to products of other brands ODM‑manufactured by AWAH?
Yes.
4. Do I need to disassemble the device for inspection?
No. The Z2‑A is fixed with rivets; the gearbox cannot be opened even if all screws are loosened.
5. Do I need this service if my unit has never been used?
Yes.
6. Do I need this service if my unit has already been used?
Yes.
7. Do I need this service if I always use an external fall arrester as backup?
Yes.
8. Do I need this service if the device feels fine and appears safe?
Yes.
9. Can I scrap the product directly instead of getting the replacement?
Yes. Destroy the equipment completely so it cannot be reused by anyone else.
10. Are Z2 / Z2‑Rs covered for friction hook replacement?
No.
11. Has this defect caused any injury or fatality?
No injury or fatality has been reported to date.
If you know anyone who owns or uses an AWAH Z2‑A Drill Powered Pulley, please share this critical notice with them.
If you are a distributor, forward this notice promptly to every customer who purchased this product from you and help complete the inspection and retrofit. You are also encouraged to publish this notice widely on websites, social media, customer databases, in‑store displays and other channels.
We sincerely apologise for any inconvenience caused and will provide further information upon request.
AWAH Team
21 October 2026